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Quality

Since the inception of Diksha in early 2000, we believe certain core qualities of our services should not be compromised at any cost, since that would determine not only ours but also our customers' success. Quality is one of those core attributes that we embed in our execution process framework at every level and pedantically strive to maintain it.

Quality

Diksha's guaranteed quality:

  • Flexible Engagement Models enable us to provide the most apt service delivery to meet customer requirements and to mitigate risk in various business scenarios
    • Partnering as an end-to-end solution provider ensures Quality of Service through delivery assurance by our program management team. We not only partner the solutions that we provide our clients, we own them.
    • Engaging with us as a niche technology consultant, the client has leverage of keeping its IT ecosystem intact, yet ensuring timely and within-budget delivery
  • Technology Centre-Of-Excellence in Kenan and Oracle solutions, offers the customers best in class technical solutions that guarantee top-notch service and delivery
  • To ensure QoS (Quality of Service) we follow CMMI for Services as a standard operating procedure, which is a widely accepted process model based on industry best practices. It helps in seamless integration with customer processes and provides ease of interaction among various business units at both, the customer & vendors.
  • Our software products are built using AGILE software development methodologies and ensures a timely and client-valued functionality (feature) driven software
  • Human Resources forms a core of our business, and we place utmost importance on various best practices in HR such as SPOC (single point of contact) programmes and friday bashes that are followed within Diksha, which has resulted in low attrition rates
Customer Speak
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  • "Engaging Diksha as service provider has turned out to be an excellent value proposition for us. Their consistency in terms of deliverables and ownership is quite remarkable."
    - APAC Based Telecom Operator
  • "... For us the key requirement was to setup an expert team of BSS professionals in a very short span of time. Diksha were able to achieve this with commendable ease and completed the project with 2 weeks to spare ..."
    - Leading Systems Integrator
  • "Diksha's team have been working very closely with us assisting with various project activities. They have played a critical role in the configuration design and implementation activities but additionally, we've had great service from test analysts, developers and solution designers across various project streams."
    - Renowned APAC Based Telco
  • "My management group here are very impressed with all of the Diksha team we've had on site and I have no hesitation in recommending them as very capable Kenan resources."
    - USA Based Telco
  • "Diksha has provided us with comprehensive support not only on the migration & upgrade but also on the integration of various systems that enabled us to meet fast growing business needs."
    - Leading Cable Services Provider
  • "Diksha have helped us in AD&M for over 4 years now. They have been able to improve efficiencies and reduce costs for us. The project managers are flexible, easy to work with and most importantly, listen to your needs. I would credit the entire success to them ..."
    - Pan-European Telecom Operator
  • "Diksha has shown diligence, hard work, consistent delivery and sincere partnership. Thanks to the team for spending long hours to ensure our collective success. I am very pleased and appreciative of all your contributions"
    - Leading Systems Integrator
  • "Congratulations to the team on technical expertise, for tireless follow-ups and agility to adapt to a rapidly changing environment making this achievement quite remarkable!!!!"
    - Leading Cable Services Provider
  • "I would like to thank Diksha team which supported us for the successful delivery of the STAR project. The go live of the STAR project was an absolute success and the contribution from Diksha team towards this was excellent. I have no qualms in recommending Diksha."
    - Leading Systems Integrator
  • "Willingness to work with me to adjust work schedules, allocation of resources and dollars of cost are the factors I like the most about Diksha because of which I would like to engage them ..."
    - Leading Systems Integrator
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