Community Operations Specialist/Onboarding Specialist- Philippines Location

JD for the Role:

Role:Community Operations Specialist/Onboarding Specialist (Creator or host management) (Dostt) – Philippines

Work Location: Remote (Work From Home)- Philippines

Employment Type : Contractual

Shift : 10:00 AM – 7:00 PM Philippines Time

About Lokal :In 2018, we began with a WhatsApp group with a simple hypothesis: people in tier-2/3 towns weren’t really using the internet meaningfully yet. We believed that if we started with local content in their own language, they’d come back every day; once there was a habit and trust, that same space could naturally grow into classifieds and, eventually, something they used for almost everything online.

This spark became Lokal. Our first instinct was to put everything in one place & one app - local updates, classifieds, jobs, matrimony and more. It worked, till it stopped working. Users gave us the insight - when one use case outweighs the others, everything else seems like noise. We listened. Like how Craigslist quietly seeded a generation of focused companies & marketplaces, we began unbundling and verticalising.

We ship fast. We learn fast.

And we're now carrying that same belief beyond India, beginning with our first international, locally-sourced market in the Philippines.We are backed by leading global and domestic investors including Y Combinator, Sony, Global Brain, India Quotient, and 3one4 Capital

Role Overview :

We are hiring for our sister app Dostt , an audio and video platform. Currently, we operate in Telugu, Tamil, Kannada, Malayalam,Hindi , Punjabi , Marathi , Oriya & Bengali, having built a strong base in India, we are now launching in the Philippines, our first locally-sourced international market, operating in Tagalog (Filipino) and English. As we expand into this new market, we are seeing significant growth where we are seeking Associate - Supply Operations Manager, who will be one of the founding members on the ground for Dostt Philippines, and will be responsible for managing the operational supply of community hosts and key contributors, ensuring a well-balanced and engaging environment for the Philippines’s base. The role involves ensuring an optimal number of active hosts and contributors, developing talent pipelines, coordinating resources, and overseeing the smooth operation of 1:1 Audio/ Video calls. You will work closely with community teams, supply-side partners, Trust & Safety, and Hosts to maintain a healthy and vibrant community that enhances user engagement and retention.

Critically, because Dostt is entering a market where no one on the core team speaks the local language, this role is also the linguistic and cultural backbone of the launch. You will also be contributing in Tagalog-language content moderation and serve as the primary translation and localization bridge between our central product and operations teams and the local market.

Key Responsibilities

• Talent Supply Management:
  • Handle a team of Philippines TCs (Telecallers) up to a defined level when required & Performance Monitoring & Data Analysis.
  • Identify, onboard, and manage Filipino hosts and key contributors for 1:1 Audio/Video calls, building the local supply base from the ground up.
  • Develop and execute strategies to recruit and retain high-quality talent that aligns with the platform’s goals and resonates with Filipino users.
  • Ensure there is an adequate supply of live hosts and contributors to meet community demands and peak hours accounting for Philippine time zones and local usage patterns.
• Operational Oversight:
  • Oversee day-to-day operations of 1:1 Audio/Video calls, ensuring that sessions run smoothly and are staffed adequately.