Support Engineer – Java-based

Requirement for Support Engineer

We are looking for a Support Engineer to provide production support for Java-based

microservices built using Quarkus and Apache Camel, deployed on Red Hat OpenShift

Container Platform (OCP) and exposed through 3scale API Management.

Experience 3 – 5 years

The role involves monitoring, troubleshooting production issues, resolving incidents, and

ensuring smooth API and microservices operations. The candidate should have experience

working in production support environments, with good knowledge of REST APIs, monitoring

tools (Loki, Grafana & Prometheus), and basic SQL queries for troubleshooting data-related

issues.

Key Responsibilities

 Provide Production support for Java Quarkus microservices integrated with Apache

Camel.

 Monitor and troubleshoot applications deployed on Red Hat OpenShift Container

Platform (OCP).

 Support and troubleshoot APIs managed through 3scale API Management.

 Use Grafana dashboards and Prometheus metrics to monitor application health and

performance.

 Investigate and resolve production incidents, alerts, and service disruptions.

 Perform log analysis and debugging using application logs, container logs, and OpenShift

events.

 Execute basic SQL queries to validate and troubleshoot data issues.

 Work closely with L3 / development teams for complex issue resolution.

 Participate in incident management, problem management, and root cause analysis

(RCA).

 Support deployment validation and release activities.

 Maintain runbooks, support documentation, and knowledge base articles.