IT Partner Governance

Ensures and adhere to the terms and conditions of the partner agreements, including service level agreements,

and ensure that each partnership maintains its regulatory compliance

 Ensure contractual and commercial obligations are met and that all relationships are successfully designed,

managed and governed with the appropriate level of oversight;

 Produces appropriate management information in-line with agreed SLAs, including KPIs and monthly performance

reports;

 Conduct governance reviews as defined in partner agreements/contracts and ensure closure of actionable

 Establish new contract with partners

 Identify improvement areas internally as well as perform closely with all internal stakeholders to prepare solutions

 Creating environment where difference of opinions can be voiced, and conflicts are resolved amicably

 Fostering respect, trust, inclusiveness and openness in partnership

 Ability to highlight the risks in partners that may convert to organization risks

 Provide support in audits and monitor closure of observations

KEY PERFORMANCE INDICATORS :

 Proven track record in partner management

 Strong individual with the ability to communicate and negotiate at all levels

 Excellent attention to detail with good verbal and writing ability

 Ability to coordinate lots of information in a matrix management structure.

EDUCATIONAL QUALIFICATION | WORK EXPERIENCE | SKILLS

Educational Qualification: Minimum Requirements

BE/B. Tech/MCA

Work Experience: Minimum Work Ex. Required

3-4 years of experience in IT Partner Governance, Vendor management, Managed Services

Technical Skills and Capabilities (Primary - Must have)

3-4 years of experience in IT Partner Governance, Vendor management, Managed Services

Technical Skills and Capabilities (Secondary - Nice to have)

 Certification: ITIL, COBIT

Behavioural Skills and Capabilities

 Focus on Customer - Demonstrating availability, attentiveness and reliability to external / internal customers,

building trusting and constructive relationships with them. Listening to their needs and seeking their feedback.

Striving to anticipate market trends and to deliver products and services that exceed - and possibly shape -

customers’ expectations

 Share to Succeed - Being available, attentive and reliable with peers and colleagues. Encouraging and

contributing to the sharing of information, knowledge and best practices. Addressing and resolving conflict in a way

that ensures mutually satisfying outcomes

 Result Orientation - Making and meeting commitments. Facing reality with courage and raising the bar for self and

others. Ensuring objectives are ambitious, demonstrating a sense of urgency, and redirecting efforts if necessary.

 Living through Airtel Africa Values & Ethics

People management Skills and Capabilities

 A strong team player with good interpersonal skills – able to listen, handle and resolve tensions and overcome

resistance

 Global experience preferable

 Attention to detail and ability to learn and adapt quickly

 Enthusiastic, personable and articulate with excellent written and spoken English