L2 Support

Skills & Experience:

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Strong understanding of Linux/Unix systems for application support

Hands-on experience in troubleshooting application issues in staging and production environments

Experience in monitoring system performance and identifying root causes through log insights

Hands-on experience with Kubernetes and microservices-based application stacks

Skilled in leveraging observability platforms such as Grafana, Loki, and ELK (Elasticsearch, Logstash, Kibana) for troubleshooting and monitoring

Familiarity with CI/CD practices and tools (e.g., Jenkins, GitOps)

Experience with API testing and validation using tools such as Postman and Swagger/OpenAPI

Hands-on experience with PostgreSQL and MongoDB for troubleshooting application data issues and performing ad-hoc reporting

Experience with Jira, Confluence, or similar tools for ticketing and documentation

Minimum of 3 years of relevant experience in application support or reliability engineering

Bachelor’s degree in computer science, Information Technology, or a related field

IT certifications (Cloud, Microservices, Kubernetes) considered an advantage)