NOC

3-5 years of Experience In L1/L2 Application Support and Operations

- It's a shift Operation. candidtae should be flexible and able to support Operations in 24x7 environment on rotation basis (Female candidates would do Morning & Afternoon shifts)

- Monitor Alerts promptly on tools, follow SOP and necessary escaltion matrix accordingly in timely manner

- Monitoring, analysing and escalating issues and partner queries in time

- Prompt logging of identified or reported issues in the ITSM tool

- Working closely with Operation Managers and Application Leads

- Identify recurring problem areas and provide inputs for application enhancement and automations.

- Maintain KEDB and internal documentation over central repository.

- Self-motivated, goal oriented, and constructive with problem solving, critical thinking and analytical skills for team collaboration

Skills :

Excellent communication and interpersonal skills, written and verbal

- Unix, SQL and Application Support

- The ability to cope under pressure and juggle priorities

- Good in monitoring, log-analysis, diagnosis, troubleshooting, and identifying solutions to escalate and resolve business/operational issues

- Strong analytical skills