Service Engineer – OR integration

Job Title: Service Engineer – OR integration

Location: Delhi, North region, PAN India

Job Description:

 On-site customer support, system integration and coordination with internal teams to

ensure high service quality and customer satisfaction.

 Relevant experience in medical devices, working with audio visual systems and software

platform.

 Integrate medical devices such as surgical cameras, 4K displays, video routing systems,

control interface with our product.

 Knowledge of panel installation.

 Diagnose and resolve technical problems reported by customers.

 Give remote assistance for software / hardware updates.

 Provide technical support and prepare user training manual.

 Follow up with internal team and vendors for timely delivery.

 Prepare service report, documentation and user manual.

 Performing demonstrations and assisting surgeons.

Technical Skill:

 Hands on in communication protocol, like, Cat6, RJ45, LAN networking, HDMI devices.

 Basic understanding of AVoIP streaming

 Computer Hardware and software troubleshooting is advantageous

Soft skills:

 Strong communication and customer-handling skills

 Ability to work independently and in critical environment

 Willingness to travel across India is preferred

Education:

B.Sc., B.Tech / B.E.

Experience:

2 -3 years’ experience in medical equipment service.

Candidate having work experience in clinical environment is preferred.